Company Profile Netsol(An IBM Company) is an acknowledged expert at effectively combining technical expertise and domain knowledge to offer customized solutions that alleviate the customer's pain points. We partner with our customers in conceptualizing and implementing infrastructure solutions that would align IT initiatives with business goals in the best possible way. Since its inception in 1993, Netsol has built an enviable reputation of having designed, deployed and managed many of India 's mission-critical networks.
Our approach to providing solutions is based on our philosophy
Designation Freshers Walkin on 30th June for the post of Helpdesk Coordinators
Experience 0 years
Industry Type IT-Hardware / Networking
Functional Area IT- Hardware / Telecom / Technical Staff / Support
Keyword Log all the calls, assign it to engineers, track it till closure, and update the user.
Location Bangalore
Education UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required
Job DescriptionFreshers Walkin on 30th June for the post of Helpdesk Coordinators
Contact Person: Shreyas
Venue:Network Soultions - an IBM Company32 grape Garden, 17th 'H' main RoadKoramangala 6th Block, Bangalore- 95Phone - 080 25508365 Extn- 405
Experience: FreshersQualification: BA/BSc/Bcom/Diploma
- Candidate will Log all the calls, assign it to engineers, track it till closure, and update the user.
- Helpdesk coordinator will be the single point of contact to the customer/users for all IT related requirements
- Escalate as per the escalation chart, follow up with vendor.
- Response and Closure of incident within committed norms. Take complete ownership of the call until resolution
- Reducing Repetitive Calls
- Update the call status to Service desk, Team Leader and Users
Desired ProfileFreshers Walkin on 30th June for the post of Helpdesk Coordinators
Contact Person: Shreyas
Reference HD/Blr
Contact InformationName Shreyas.J
Telephone 25508365
Website http://www.netsol.co.in
Address Network Solutions Pvt Ltd
