BPO Jobs for Freshers at Genpact
Experience: 0 - 2 Years
Location: Gurgaon
Compensation: Rupees 70,000 - 90,000
incentives, free transport
Education: UG
- B.A - Arts&Humanities, Communication, Economics, English, Hindi,
History, Journalism, Maths, Pass Course, Political Science,
PR/Advertising, Psychology, Sociology, Statistics, Vocational
Course,B.Com - Commerce,B.Sc - Biology, Botany, Chemistry, Maths,
Physics, Zoology, General,BHM - Hotel Management
PG - M.A - Arts & Humanities, Communication, Economics,
English, Hindi, History, Maths, Political Science, Psychology,
Sociology,M.Com - Commerce
Industry Type: BPO/ITES
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Job Description:
1 Take Inbound call and Make outbound calls
2 Comprehend Customers Queries/ Complaints/ Comments
3 Display empathy/ understanding/ concern towards customers
4 Provide quick and effective resolution to the customer's queries
5 Be fluent in free speech - Predominantly Hindi
6 Wants to delight customers, above and beyond the call of duty
7 Is able to communicate clearly, both written and in speech
8 Talks in a way the customer can understand
9 Works Accurately and has a eye for detail
10 Is able to use automated information systems to analyze the customers situation
11 Handling multiple tasks simultaneously
12 Good with MS Office Skills
13 Has a pleasant, friendly style
14 Shift timings- Day shift- Any 9 hours between 7am to11:30 pm
Desired Candidate Profile
0-2 yrs of experience
Customer Service/Insurance
Typing speed 25 to 30 words.
Company Profile
Genpact, formerly GE Capital International Services(GECIS), a GE affiliate and India's largest BPO and Knowledge Services organization, has over 36,000 employees spread across India, Mexico, Hungary, Poland, Romania, Philippines and China. In India, Genpact has over 16,000 employees working in offices in Delhi, Gurgaon, Hyderabad, Bangalore, Kolkata and Jaipur. Genpact provides a world class working environment and opportunities for career enhancement through focused training and rotations in different functions. Genpact also provides benefits such as medical, accident and life insurance, transport and round-the-clock medical facilities.Genpact was also recently named the 3rd best company to work for in India in the Business Today 10 Best Companies to work for in India survey. Genpact also topped the list of companies in the Dataquest 2005 BPO Company rankings.You can read more about Genpact at http://www.genpact.com.
Contact Details Company Name: GENPACT
Website: http://www.genpact.com
Executive Name: Shanta Gurbuxani
Address: GENPACT
22 Sec. 18
,, 121104
Telephone: 011-42565403
Keywords: Proficient in English and Hindi both, Ability to switch between hindi and english languages with ease. Average typing speed
How to ApplyClick Here to Register first, if you dont have a Naukri accountOnce you have a Naukri account Click here to Apply
