BPO Jobs for Freshers at Progressive
Progressive Infotech (Progressive) is a leading independent provider of IT Infrastructure Services encompassing Integration and Management of IT Infrastructure, through its robust world class delivery processes to varied corporations of high repute. Progressive has established its expertise in IT Infrastructure management by efficiently running the Infrastructure setups of several large Indian enterprises. With an Integrated Quality Management system that comprises ISO 9001:2000, ISO 20000 (previously BS15000) as well as ISO 27001 (previously BS 7799) standards, Progressive has redefined the way IT Infrastructure management is being practiced across the globe. The company?s wide array of services focus on helping enterprises chalk out the best IT Infrastructure strategies, ensuring minimized downtime, reducing total cost of ownership and delivering excellent customer service.
Designation: Sr.IT Helpdesk Coordinator/Sr. SDE
Job Description:
-Work closely with the customer in identifying opportunities for
improvement/reasons for sub-par performance & execute on them -The
selected candidate will be required to attend and respond to customers’
calls relating to their problems and queries. -Accountable to ensure
all the projects are completed within the stipulated time -Manage
Helpdesk and support with Project Team to ensure proper service
delivery to the business within the SLA’s. -Accountable for the
delivery of all the operational services to the customer according to
Service Level Agreements. -Responsible to plan, track and manage
various service delivery and operational metrics and report the same to
senior management on a regular basis. -Responsible to ensure minimum
downtime -Regular analysis of the incident & problem management and
regular discussions with Project Team about resolution of long pending,
chronicle & problematic issues. -To ensure the SLA’s are met and
customer satisfaction is achieved NOTE: Female candidates need not to
apply.
Desired Profile: -MBA (Operations) from a reputed Business School-Efficiency in Handling computer with good communication skills
Experience: 0 - 3 Years
Industry Type: IT-Hardware & Networking
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education: UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location: Noida
Keyword: IT Helpdesk, call coordinator, service desk, Coordinator, MIS Excutive, Back - office
Contact:
Aditi Mahajan
Progressive Infotech Pvt Ltd
C 161 Phase II Extension
,,India
Telephone: 91-120-4393932
Email: aditi.mahajan@progressive.in
Website: http://www.progressive.in
Reference: SDE
How to ApplyClick Here to Register first, if you dont have a Naukri accountOnce you have a Naukri account Click here to Apply
