BPO Jobs for Freshers at Dell
Job Description: Immediate Openings in Dell International Services, Bangalore.
Process:
Technical Support: Voice process (US / Canada)
Key Skills:
Flawless communication, Troubleshooting Knowledge in Hardware & Networking
Job Description:
Provide First - level Technical Support on basic operational or
maintenance of personal computers and /or peripherals using available
tools. Guide customer troubleshooting efforts to identify products that
have Customer Issues and issue service calls in accordance with
guidelines. Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated
tools. Identify and provide input on unique or recurring customer
problems. Be a champion of Dell specific tools, Customer Care
Procedures. Provide Dell Solution Network feedback at all times.
Qualification and Experience Required:
Bachelor
Degree, PUC (with one year of international call center experience);
Diploma Courses (post 10+2 with 1 year international call center
experience); Engineering Degree or Post Graduate Degree (with at least
1 year experience in customer care / semi-tech international call
center process) Basics of Computers including Operating Systems,
hardware and internet. Basic PC Hardware / A+ Certification / MCDST
Certification 90 days will be added advantageExposure to technical
support trouble shooting in international call centers will be an added
advantage.
Fresher can also apply !
CONTACT DETAILS »
Email Address: [HIDDEN TEXT]
Phone : +91 - 97317 60187
About Company: Company Description:
Dell is a Technology driven company with a unique Dell Direct model.
$ 58.2 billion corporation, operating across 6 continents from 28 countries, 80,000 employees globally.
Pioneer of the Direct selling model
Premier provider of technology products and services ( primarily Desktops, Laptops and Servers)
One of the world’s largest PC Manufacturers.
Aditional InformationExperience: 0 - 3 years
Education: Any graduate
Job Category: Call Centre, BPO, Customer Service
Job Location: Bangalore
Key Skills: 0 - 3 years
Industry: IT Enabled Services
How to Apply: If you dont have a Monster.com account, Post Your FREE Resume 
, then
Click here to Apply
Else, if you have a Monster.com account, Click here to Apply
